Santa Experience
Info & Procedures 

PLEASE READ ALL of our 2021 Important Info:

  • This session is an interactive experience with Santa, therefore:

    • INFANTS who cannot yet sit up, will require someone come into the session who can responsibly hold them throughout the duration of the session OR the infant will only come in for a couple of pictures with Santa holding them, but will need to be handed back in order to resume activities. 

    • For infants & who are stable enough to sit, we will have a high chair on-set that you can use to securely seat them into the session.

  • We will resume a normal setup this year, meaning participants will be seated next to Santa (no social distancing), however lap-sitting will be kept to a minimum. 

  • PAYMENT: To minimize stress with transactions on the day-of the session,

 Please PRE-PAY your remaining balance digitally ($250) before our session.

If you cannot pay with either of these, please email me and I will send you a Paypal invoice (no account needed, credit cards accepted).

  • PLEASE ARRIVE at least 5-10 minutes BEFORE FOR YOUR SESSION TIME. 

    • We will have a check-in station outside the studio for guests to wait until their session time (if weather cooperates), OR you may wait inside your car which is directly in front of the studio entrance.

    • Please use this time to clean faces, fix any outfits, & be ready to go when you are called in!

    • If anyone needs to use the RESTROOM before their session, please enter through the church main entrance, there will be signs to direct you. (Please do not enter the studio  side entrance as we will have sessions in-progress).

    • STAFF WILL COME OUT TO GET YOU WHEN WE ARE READY FOR YOU.

  • IF YOU'RE LATE, YOU WILL MISS THAT TIME FROM YOUR SESSION!  We have a strict schedule, & our time slots are strategically in place for the day.  If you are late, we can not make up that time.

IMPORTANT Covid precautions:​​​

  • You will be asked to sanitize your hands upon entry upon entry into Santa's Workshop. 

  • MASKS ARE REQUIRED FOR ALL GUESTS, REGARDLESS OF VACCINE STATUS.  Masks may come off only when being photographed.   

  • There will be a break of 5 minutes between each session to clean & sanitize props before each family.

 

  • Santa is vaccinated.​

To keep our guests and employees safe, we ask all guests:

  • DO NOT VISIT SANTA EXPERIENCE IF ANYONE IS SICK!

  • Refrain from visiting if you, or a household member is sick, has a fever, had a fever within 24hrs (unmedicated).

  • Refrain from visiting if you have knowingly come in contact with anyone who has tested positive for Covid-19 in the last 14 days.

If you need to CANCEL your session, PLEASE inform us as soon as possible!  

(914) 522-1244 call/text

heartanddesignstudios@gmail.com

-- On the day of Santa Experience, this contact will be very busy and may not respond quickly. --

There are no deposit refunds for cancellations or no-shows, as stated at booking & contract.

OTHER TIPS FOR A GREAT SESSION:

 

-Hungry= Cranky: Please make sure that no one is hungry (or hangry!) during their session, so PLEASE feed children ahead of time.

 

-Napping Children: If you have an afternoon session time, & your children are still at napping ages, please make sure they are napped before their session so they are not cranky.

-Attire: Dress festive & colorful, classic & timeless!!!  Colors really pop for these sessions… red, green, blue, yellow, etc.  

Please avoid wearing black, or shirts with large graphics & logos.

-SCARED CHILDREN:  If you think your child might be SCARED of Santa, PLEASE HAVE AN ADULT PREPARED TO GET INTO THE PHOTOS TO HOLD THEM IF NEEDED!

 

-IF PARENTS ARE PLANNING TO GET INTO A PHOTO for a family portrait, please let me know in the beginning of your session.

Please understand that these are unprecedented times & we are all doing our best.  We ask for patience & consideration on the day of Santa Experience.

If there are any additional measures you need, please let us know. We want your children to have the most amazing and magical experience possible!

Thank you so much & we look forward to seeing you for your Santa Experience!